Login Issues

Essentials

Questions for Volunteers

Enabling Cookies

Enabling JavaScript

Essentialsxxxxxx

Login Name

• A Login Name or email address is necessary for access to C&S Connect. Typically, only members who are actively involved with a committee receive a login. (This excludes prospective members).

• The Login Name can be your Last Name + First Initial (LastF) or email address on file.

• For first time users, the default Password is “public”.  Upon initial login, the first time user will be asked to:

• Enter his/her Date of Birth

• Change his/her password to a minimum of 7 characters.

Password Problems

• For issues and problems regarding a password, first remind the volunteer to click Forgot your password on the login page.  On the next screen, enter the email address that is on file for him or her.  By doing this, an email notification is sent to the email address with the volunteer’s Login Name and Password.

• If the email address is incorrect, you will get a message stating “That email address does not exist in the database”.  Please confirm the volunteer’s status, membership, and contact information.

• If the problem persists, send an email to the Help Desk.

Notes

• Confirm the volunteer’s status, membership, and contact information.

• Password (for first time user) = Public

• The password is not case sensitive. 

Questions for Volunteer

These are some questions to ask the volunteers you have a problem accessing C&S Connect.

• Are you using an approved browser (IE 6.0+, Firefox 2.0+, Chrome 4.0+, or Safari 5.0+)?

• Are you clicking on the submit button with your mouse instead of pressing Enter?

• Are your cookies enabled?

• Is JavaScript enabled?

• Did you reboot your computer after you enabled JavaScript and your cookies?

• Does the pop-up blocker allow asme.org?

• Does your spam filter allow asme.org emails?

Enabling Cookies

If a volunteer needs help enabling cookies for asme.org, have him/her perform the following steps:

Internet Explorer

1. Open your browser.
2. Click on the Tools menu, select Internet Options.
3. Click the Privacy tab, and then click the Sites button.
4. In Address of website, type http://www.asme.org.
5. Click Allow.
6. Click the OK button.
7. Click the OK button again.

Firefox

1. Click on the Tools menu and select Options.

2. Click the Privacy tab.

3. Under History, select either Remember History or Use custom settings for history.

• If Use custom settings for history has been selected, make sure the Accept cookies from sites box has been checked and click on Exceptions.

4. In Address of website, type http://www.asme.org.

5. Click Allow.

6. Click the Close.

7. Click the OK button.

Chrome

1. Click on the Chrome Menu button in the upper-right of the window.
2. Select Settings.
3. Click the Show advanced settings … link at the bottom of the page.
4. In the Privacy section, click Content settings.
5. To enable cookies, select Allow local data to be set (recommended).
6. Click Done.

Safari

1. In the Safari Menu, select Preferences, and then click Privacy.

2. In the Block cookies section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark).

3. If you want to see which websites store cookies on your computer, click Details.

Enabling JavaScript

Follow the steps below to enable JavaScript.

Internet Explorer

1. Open your browser.
2. Select Internet Options from the Tools menu.
3. Choose Security tab.
4. Choose Internet.
5. Click Custom Level button.
6. Scroll down to heading Scripting.
7. First subheading, Active Scripting, mark Enable.
8. Click OK and then click OK again.
9. Use the Back button and then Reload the page on your browser.

Firefox

In newer versions of Firefox, Javascript is automatically enabled, and Users should not need to change it.

For older versions, to access it

1. Click the Tools menu and select Options.

2. Choose the Content tab and click to select the Enable JavaScript checkbox.

3. Click OK to exit the menus.

4. Use the Back button and then Reload the page on your browser.

Chrome

1. Click on the Chrome Menu button in the upper-right of the window.
2. Select Settings.
3. Click the Show advanced settings … link at the bottom of the page.
4. In the Privacy section, click Content settings.
5. Under JavaScript, select the radio button for Allow all sites to run Javascript (recommended).
6. Click Done.
7. Reload the page on your browser.

Safari

1. In the Safari Menu, select Preferences, and then click Privacy.

2. In the Enable Javascript.

3. Close the window.

4. Reload the page on your browser.

Is your problem not answered here, send an email to helpdesk   

Notice a mistake in the help file, send an email to training@asme.org